Service in Pandemic!
9623 comments on the last article: Thank you indeed. Yes, I am guilty of not having responded to all of…
Bets on the Future!
As of 20th June 2020, reported and recognised COVID19 figures by the GOI, are 4,11,773 infections, 13,281 fatalities. To put…
Method to the madness!
Prudential algebra, the Benjamin Franklin way of plotting ‘pros and cons’? Or the ancient Persian way of ‘deciding twice’: once…
Action in curious times!
We’re in confusing times, making choices have never been more taxing, as a result, more often than not, we find…
Gandhi, as modern-day CEO!
Founding father of world’s largest democracy was tried for treason in the modern-day capital city of the very state he…
Future Outlook: Indian BPO Industry
The article “Outsourcing 2.0, the future”, that I wrote on 24th of Feb 2019, has been generating a lot of…
Impediments to change
You won’t find very many disagreeing with the universality of the statement – “Change is the only constant and, yet,…
Brand and Brand Builders
Brand gurus and marketing geniuses have defined brand comprehensively, leaving little scope for ambiguity or confusion for a postulant like…
Decluttering : WorkPlace of the future!
I have to admit this, I was tempted to begin this write up with dictionary definition of ‘modern workplace’, a…
You need Omni-channel & More!
The relationship between a customer and a brand revolves around a multitude of interactions that happens between them in the…