From Ideas to Icons: The Evolution of Startups into Corporations
The transformation from a nimble startup to a corporate powerhouse is a complex journey shaped by visionary thinking, adaptability, and…
Uncensored, Unencumbered and Unafraid!
Theories and practical ways of creating a world-class customer experience ecosystem.
The transformation from a nimble startup to a corporate powerhouse is a complex journey shaped by visionary thinking, adaptability, and…
The world of customer support has undergone significant changes in the past few years. With the rise of digital first…
The future of customer experience has been sealed, or so many believe. The truth, however, lies somewhere in between what…
Let’s familiarise ourselves with key numbers on the internet usage, its penetration, and stats on social media users in our…
Building blocks of building customer service from the seminal work – Outside -in paraphrased in my words! Service Strategy Best…
Creating product differentiation is vital to success but the question is, at what cost must it be done? A billion…
Customer centricity gets spoken about a lot, don’t believe me? Tune in to any corporate briefing and you’d invariably find…
If I gave you all the ingredients that go into a great falafel, would you succeed in putting together the…
Contrary to popular perception, CX automation is not a recent phenomenon. In fact, consumer mass deployment of the discipline dates…
Without a robust knowledge management practice in place, customer/seller/merchant/client, or just about any other kind of quality support is impossible…