Mastering Productivity: A Deep Dive into My Organisational Tools and Tricks!
In the dynamic world we live in, staying organised is not just a preference, it’s a necessity. This truth becomes…
The Art of Note-Taking: Choosing the Right Method!
The art of note-taking forms an integral part of both our personal and professional lives, serving as a vital tool…
Total Dependance <> Good!
Computing, it’s everywhere in our lives, isn’t it? Terms such as analogue and offline evoke a sense of unease, illustrating…
Customer support in the age of Generative AI
The world of customer support has undergone significant changes in the past few years. With the rise of digital first…
The hiring framework!
In my view, everyone involved in the hiring process should have a framework for it. It is the single most…
CX Transformation: A Perspective!
The future of customer experience has been sealed, or so many believe. The truth, however, lies somewhere in between what…
The building blocks of exceptional customer service!
Building blocks of building customer service from the seminal work – Outside -in paraphrased in my words! Service Strategy Best defined…
A framework to assist customer services thinking!
Creating product differentiation is vital to success but the question is, at what cost must it be done? A billion…
Framework for delivering exceptional customer experience!
Customer centricity gets spoken about a lot, don’t believe me? Tune in to any corporate briefing and you’d invariably find…
How to select the right CX automation tool?
If I gave you all the ingredients that go into a great falafel, would you succeed in putting together the…