Bets on the Future!
As of 20th June 2020, reported and recognised COVID19 figures by the GOI, are 4,11,773 infections, 13,281 fatalities. To put…
Method to the madness!
Prudential algebra, the Benjamin Franklin way of plotting ‘pros and cons’? Or the ancient Persian way of ‘deciding twice’: once…
Future Outlook: Indian BPO Industry
The article “Outsourcing 2.0, the future”, that I wrote on 24th of Feb 2019, has been generating a lot of…
Impediments to change
You won’t find very many disagreeing with the universality of the statement – “Change is the only constant and, yet,…
Decluttering : WorkPlace of the future!
I have to admit this, I was tempted to begin this write up with dictionary definition of ‘modern workplace’, a…
You need Omni-channel & More!
The relationship between a customer and a brand revolves around a multitude of interactions that happens between them in the…
Glitter ≠ Gold!
All that glitters is not gold, this golden phrase applies to customer centricity just as much as it does to…
Outsourcing 2.0, the future!
It is impossible to attempt predicting the future without taking history into account; the posterior view of linear time. The…
Service Culture.
Between customer experience, culture & transformation I’ve written 10 articles (will list and link them at the end of this…
Transform digitally, NOW!
Digital transformation or digitization is right at the very top of business agenda today. All organization big and small, born…