Uncensored, Unencumbered and Unafraid!
In a global climate increasingly punctuated by urgent dialogues around sustainability and the existential threat of climate change, the emergence…
In the dynamic world we live in, staying organised is not just a preference, it’s a necessity. This truth becomes…
In our swiftly changing digital era, companies are presented with a clear fork in the road: evolve through adaptation or…
Computing, it’s everywhere in our lives, isn’t it? Terms such as analogue and offline evoke a sense of unease, illustrating…
Ah, productivity! The elusive white whale of the modern age. It is the key to success, the very essence of…
The world of customer support has undergone significant changes in the past few years. With the rise of digital first…
The future of customer experience has been sealed, or so many believe. The truth, however, lies somewhere in between what…
Building blocks of building customer service from the seminal work – Outside -in paraphrased in my words! Service Strategy Best defined…
Creating product differentiation is vital to success but the question is, at what cost must it be done? A billion…
Customer centricity gets spoken about a lot, don’t believe me? Tune in to any corporate briefing and you’d invariably find…