You need Omni-channel & More!
The relationship between a customer and a brand revolves around a multitude of interactions that happens between them in the…
Glitter ≠ Gold!
All that glitters is not gold, this golden phrase applies to customer centricity just as much as it does to…
Pulwama, Modi and 2019!
In the video that was uploaded minutes before the ghastly, horrendous, inhuman, & despicable act of targeting the convoy, the…
Outsourcing 2.0, the future!
It is impossible to attempt predicting the future without taking history into account; the posterior view of linear time. The…
Decide like Mahatma!
Defining a decision is easy, let’s take the task of putting what is a good decision in a frame and…
Civility pays!
“Civility in the context of business is, first-world-feel-good bullshit”, is what I maintained, in the early part of my career,…
In your lane!
Far too many of us are living our lives fighting for scarp : winning that one argument, that one person,…
Goodbye, Fear!
Fear is a primal human instinct, it has helped us survive the grey and grave threats of the cave life…
“The guy I know” is thankful!
If you concentrate on what you have, you’ll always have more. If you concentrate on what you don’t have, you’ll…
Service Culture.
Between customer experience, culture & transformation I’ve written 10 articles (will list and link them at the end of this…