Balance is a myth!
Balance, a situation in which different elements are equal or in the correct proportions to the extent of egalitarianism. Yes,…
Independence in “New India”!
When I came into being, our beloved country was 38 yrs old, & in its infancy .. 34 yrs fast…
Empathy & Organisations!
I won’t hold it against you if you accord less than warm reception when I go on to mention ‘empathy…
From service to “Customer Experience” !
Hi People, How have you been? Thanks for your time and suggestions on the last article .. I appreciate every…
The curious case of conflict!
Hello Readers, Good to be back here. The last couple of weeks have been particularly busy given the fact that…
Service & Churn!
Agreement on the need to retain customer is easily arrived at, not too many views against this motion is voiced…
Negotiation, Change & Conflict!
I’m certain that most of you will agree when I say, negotiating from a position of bureaucratic strength is easier…
Kanhaiya Laal, a living legend!
The only thing ordinary about this man is perhaps his appearance; behind his humble attire, calm being & sweet smile…
Make hope your culture!
Happy new year, people! I hope 2018 is treating you well. Earlier this week, I, kickstarted series of education session…
Failure, a roll of the dice!
As we enter into the final week of 2017, I have to thank you for your continued support, I had…