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From Generalists to Specialists: The Adventure of a Startup’s Evolution! Digital Transformation Demystified: A Comprehensive Guide to Navigating Your Organisation’s Digital Journey The Art of Note-Taking: Choosing the Right Method! Not All Certifications Are Created Equal! Total Dependance <> Good!
Culture Organisation Building

From Generalists to Specialists: The Adventure of a Startup’s Evolution!

May 20, 2023 lavkush
Digital Transformation Innovation

Digital Transformation Demystified: A Comprehensive Guide to Navigating Your Organisation’s Digital Journey

May 13, 2023 lavkush
Digital Transformation Innovation Organisation Building

The Art of Note-Taking: Choosing the Right Method!

Apr 23, 2023 lavkush
Organisation Building

Not All Certifications Are Created Equal!

Apr 16, 2023 lavkush
Digital Transformation

Total Dependance <> Good!

Apr 2, 2023 lavkush
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From Generalists to Specialists: The Adventure of a Startup’s Evolution!
Culture Organisation Building
From Generalists to Specialists: The Adventure of a Startup’s Evolution!
Digital Transformation Demystified: A Comprehensive Guide to Navigating Your Organisation’s Digital Journey
Digital Transformation Innovation
Digital Transformation Demystified: A Comprehensive Guide to Navigating Your Organisation’s Digital Journey
The Art of Note-Taking: Choosing the Right Method!
Digital Transformation Innovation Organisation Building
The Art of Note-Taking: Choosing the Right Method!
Not All Certifications Are Created Equal!
Organisation Building
Not All Certifications Are Created Equal!
Sociopolitical
Demonetisation, Its not only about economics!
Culture
Fear & Perception!
Culture
Is being nice beyond business?
Sociopolitical
Padmavati is not the only issue!
From Generalists to Specialists: The Adventure of a Startup’s Evolution!
Culture Organisation Building
From Generalists to Specialists: The Adventure of a Startup’s Evolution!
Digital Transformation Demystified: A Comprehensive Guide to Navigating Your Organisation’s Digital Journey
Digital Transformation Innovation
Digital Transformation Demystified: A Comprehensive Guide to Navigating Your Organisation’s Digital Journey
The Art of Note-Taking: Choosing the Right Method!
Digital Transformation Innovation Organisation Building
The Art of Note-Taking: Choosing the Right Method!
Not All Certifications Are Created Equal!
Organisation Building
Not All Certifications Are Created Equal!
Customer Experience Digital Transformation Innovation

How to select the right CX automation tool?

Nov 11, 2021 lavkush

If I gave you all the ingredients that go into a great falafel, would you succeed in putting together the…

Customer Experience Digital Transformation

CX- Automation, how recent is this phenomenon?

Nov 9, 2021 lavkush

Contrary to popular perception, CX automation is not a recent phenomenon. In fact, consumer mass deployment of the discipline dates…

Customer Experience Digital Transformation

Knowledge Management and Service!

Nov 2, 2021 lavkush

Without a robust knowledge management practice in place, customer/seller/merchant/client, or just about any other kind of quality support is impossible…

Sociopolitical

Happy Independence Day, People!

Aug 15, 2021 lavkush

Wanna know, what does Independence Day mean to me? Listen in.

Customer Experience Digital Transformation Innovation Organisation Building

5 step change framework for BPOs and product Ideas!

Jul 11, 2021 lavkush

In the last article, I argued how the winds within the wings of traditional phone-based BPOs are being stolen by…

Customer Experience Innovation

Outsourcing and BPO; the past and the future!

Jul 4, 2021 lavkush

Outsourcing exists because economic inequality has been a persistent reality of our world, and as far as we can tell…

Customer Experience Digital Transformation

Service Design for B2B customers.

Jun 27, 2021 lavkush

We discussed the intricacies of B2C service design in the last essay, thank you indeed for receiving it so well…

Customer Experience Digital Transformation Innovation

Service design for Indian consumers!

Jun 20, 2021 lavkush

 Plain sight is almost always anything but plain. “If you happen to be wearing red glasses then red flags do…

Culture Organisation Building

**Integrity : Percept Vs Practice**

Jun 13, 2021 lavkush

What is to act with integrity? Why play by the rules? Why let ethics make a hard task even harder?…

Sociopolitical

The monk, The ‘dweep’ and the grand diversion!

May 30, 2021 lavkush

हे जी रे.. (4) हे.. रामचंद्र कह गए सिया से (2) ऐसा कलयुग आएगा हंस चुगेगा दाना तुन का (2)…

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You missed

Culture Organisation Building

From Generalists to Specialists: The Adventure of a Startup’s Evolution!

May 20, 2023 lavkush
Digital Transformation Innovation

Digital Transformation Demystified: A Comprehensive Guide to Navigating Your Organisation’s Digital Journey

May 13, 2023 lavkush
Digital Transformation Innovation Organisation Building

The Art of Note-Taking: Choosing the Right Method!

Apr 23, 2023 lavkush
Organisation Building

Not All Certifications Are Created Equal!

Apr 16, 2023 lavkush
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