From service to “Customer Experience” !
Hi People, How have you been? Thanks for your time and suggestions on the last article .. I appreciate every…
The curious case of conflict!
Hello Readers, Good to be back here. The last couple of weeks have been particularly busy given the fact that…
Service & Churn!
Agreement on the need to retain customer is easily arrived at, not too many views against this motion is voiced…
Negotiation, Change & Conflict!
I’m certain that most of you will agree when I say, negotiating from a position of bureaucratic strength is easier…
Kanhaiya Laal, a living legend!
The only thing ordinary about this man is perhaps his appearance; behind his humble attire, calm being & sweet smile…
Make hope your culture!
Happy new year, people! I hope 2018 is treating you well. Earlier this week, I, kickstarted series of education session…
Failure, a roll of the dice!
As we enter into the final week of 2017, I have to thank you for your continued support, I had…
Customer Feedback, should you care?
Many of you wanted me to follow my blog : Customer Experience – It matters! ( http://lkstates.blogspot.in/2017/10/customer-experience-it-matters_28.html ) up with…
Padmavati is not the only issue!
Dear Readers – You’ll find the tone and tenor of this write up cynical and even negative to some degree,…
Customer Experience – It matters!
It’ll be wrong to assume that organisations do not know how important customers are to them, at the end of…