Negotiation, Change & Conflict!
I’m certain that most of you will agree when I say, negotiating from a position of bureaucratic strength is easier…
Kanhaiya Laal, a living legend!
The only thing ordinary about this man is perhaps his appearance; behind his humble attire, calm being & sweet smile…
Make hope your culture!
Happy new year, people! I hope 2018 is treating you well. Earlier this week, I, kickstarted series of education session…
Failure, a roll of the dice!
As we enter into the final week of 2017, I have to thank you for your continued support, I had…
Customer Feedback, should you care?
Many of you wanted me to follow my blog : Customer Experience – It matters! ( http://lkstates.blogspot.in/2017/10/customer-experience-it-matters_28.html ) up with…
Padmavati is not the only issue!
Dear Readers – You’ll find the tone and tenor of this write up cynical and even negative to some degree,…
Customer Experience – It matters!
It’ll be wrong to assume that organisations do not know how important customers are to them, at the end of…
Free Speech – Status check!
Absolutism is the virtue that applies to Freedom, if freedom is not absolute, It is anything but free! When it…
Decoding Modi
Narender Damodardas Modi – is not a mere placeholder, but a name that has earned itself a place in the…
Making of a BABA!
Before I begin, let me state this with a lot of conviction that I do not have anything against those…