Intuition, a trusted friend!
Email or call? Tea or Coffee? Exercise or another hour of peaceful sleep? Resigning right now or staying? Writing or…
#MeToo & Us!
Half a million people responded to a tweet from actress Alyssa Milano within 24 hours of her asking anyone who…
‘Culture eats strategy for breakfast’
‘Culture eats strategy for breakfast’ I’m borrowing this line from a legendary business writer, if you’ve read him too, you’d…
Before Innovation ..
“Innovation: why and how”, is the title of the article that I wrote last year in the month of June…
Balance is a myth!
Balance, a situation in which different elements are equal or in the correct proportions to the extent of egalitarianism. Yes,…
Independence in “New India”!
When I came into being, our beloved country was 38 yrs old, & in its infancy .. 34 yrs fast…
Empathy & Organisations!
I won’t hold it against you if you accord less than warm reception when I go on to mention ‘empathy…
From service to “Customer Experience” !
Hi People, How have you been? Thanks for your time and suggestions on the last article .. I appreciate every…
The curious case of conflict!
Hello Readers, Good to be back here. The last couple of weeks have been particularly busy given the fact that…
Service & Churn!
Agreement on the need to retain customer is easily arrived at, not too many views against this motion is voiced…