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Easy and practice guide to smart digital transformation!
Schools – Online. Work – Online. Socialisation – Online. Retail – Online. Entertainment – Online. You get the drift, I hope? Digital has suddenly expanded itself to fill physical spaces of our lives- both at work and at home. Don’t you agree? Our lives have got intertwined inextricably. Physical and digital spaces overlap now like…
9623 comments on the last article: Thank you indeed. Yes, I am guilty of not having responded to all of them (yet) but there is no way I am going to leave them unattended indefinitely. Revealing a little routine to you, I have budgeted around 2 hours every Sunday afternoon, which is between 4…
As of 20th June 2020, reported and recognised COVID19 figures by the GOI, are 4,11,773 infections, 13,281 fatalities. To put things in perspective, we’re adding on an average over 13K cases, every day, for past few days, we’re 3rd largest in daily caseload increase, 4th largest in the overall volume of cases in the world…
कारवाँ गुज़र गया, गुबार देखते रहे (Gopaldas, ’Neeraj’) Yes the Virus is here, yes it is highly contagious and yes it is deadly! So what do we do? Fight, Freeze, or Flee? I’m afraid to inform you ‘Fleeing’ is not an option. You gotta either confront the virus or hibernate into oblivion, perhaps…
The article “Outsourcing 2.0, the future”, that I wrote on 24th of Feb 2019, has been generating a lot of interest in the BPO industry as a result of which my inbox is full of requests for a write up addressing the specifics of the Indian BPO/BPM industry, so here I am! I’ll link the…
You won’t find very many disagreeing with the universality of the statement – “Change is the only constant and, yet, there is only a handful changing for real. How can a virtue which has such paramount acceptance have such abysmal application? Well, for starters, let’s just say, all of us have lied at some point…
I have to admit this, I was tempted to begin this write up with dictionary definition of ‘modern workplace’, a cup of tea and a few biscuits later, I did overcome the juvenile urge. And decided to define it the way I understand it. There isn’t a scientific definition to tell the accurate comprehension from…
The relationship between a customer and a brand revolves around a multitude of interactions that happens between them in the course of their journey together. Customers expect to get all that they have signed up for and more without having to pay extra and the brands wish to make use of every possible opportunity to…
Between customer experience, culture & transformation I’ve written 10 articles (will list and link them at the end of this one) in last two years alone: collective views on organizational set up has also emerged as most liked and read category of all my articles, a close 2nd being my thoughts on politics, history and…
Digital transformation or digitization is right at the very top of business agenda today. All organization big and small, born in the new age or from yesterday’s years are all queuing up to set the record straight for their own good and for the well being of their customers. Well, there are also some who…
