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Easy and practice guide to smart digital transformation!
In a global climate increasingly punctuated by urgent dialogues around sustainability and the existential threat of climate change, the emergence of electric vehicles can be likened to a veritable beacon of environmental stewardship. This isn’t just a technological advancement; it’s a potent symbol of a societal shift towards greater eco-consciousness. Nowhere is this paradigmatic change…
In the dynamic world we live in, staying organised is not just a preference, it’s a necessity. This truth becomes even more evident when you’re part of a global team working remotely, spread across multiple time zones, and juggling a myriad of responsibilities. Last week, during a team catch-up, the Co-Founder and COO of Rally…
In our swiftly changing digital era, companies are presented with a clear fork in the road: evolve through adaptation or risk lagging behind. One of the most significant adaptations firms need to make is embarking on a digital transformation journey. Digital transformation is the profound integration of digital technologies into all facets of a business,…
The art of note-taking forms an integral part of both our personal and professional lives, serving as a vital tool for capturing, retaining, and organising information. The capacity to effectively assimilate knowledge is indispensable for fostering learning, sharpening problem-solving skills, and making well-informed decisions. In this comprehensive article, we delve into the significance of note-taking,…
Computing, it’s everywhere in our lives, isn’t it? Terms such as analogue and offline evoke a sense of unease, illustrating the degree to which we’re connected. Could this fervent push to make everything around us intelligent be inadvertently dimming our own wits? Frankly, I cannot say for certain. However, I am keen on exploring this…
Ah, productivity! The elusive white whale of the modern age. It is the key to success, the very essence of our workaday world. But alas, with countless applications at our fingertips, how can one possibly navigate the labyrinthine realm of digital tools designed to boost productivity? Fear not, dear reader, for you have stumbled upon…
The world of customer support has undergone significant changes in the past few years. With the rise of digital first business, customer support has become more important than ever before. As customers have become more tech-savvy and demanding, businesses are under pressure to provide fast, efficient, and personalized customer support. One technology that can change…
Let’s familiarise ourselves with key numbers on the internet usage, its penetration, and stats on social media users in our country (India), before we make the case for a dedicated social media customer service strategy, for brands serious about customer experience. 680 million active internet users. 478 million WhatsApp users. 349.2 million active Facebook users…
Building blocks of building customer service from the seminal work – Outside -in paraphrased in my words! Service Strategy Best defined as intended experience, what is the kind of experience that you wish to extend to your users. Is it going to be COSTCO or Apple? Is it going to be an Airtel or LG? It…
If I gave you all the ingredients that go into a great falafel, would you succeed in putting together the best falafel there is, or even an edible version of it? You and I know that those who haven’t cooked in the past, are very likely to end up with an inedible dish, despite having…
