Digital Minimalism, a must!
Schools – Online. Work – Online. Socialisation – Online. Retail – Online. Entertainment – Online. You get the drift, I…
Service in Pandemic!
9623 comments on the last article: Thank you indeed. Yes, I am guilty of not having responded to all of…
Bets on the Future!
As of 20th June 2020, reported and recognised COVID19 figures by the GOI, are 4,11,773 infections, 13,281 fatalities. To put…
Co-existing with COVID19!
कारवाँ गुज़र गया, गुबार देखते रहे (Gopaldas, ’Neeraj’) Yes the Virus is here, yes it is highly contagious and…
Future Outlook: Indian BPO Industry
The article “Outsourcing 2.0, the future”, that I wrote on 24th of Feb 2019, has been generating a lot of…
Impediments to change
You won’t find very many disagreeing with the universality of the statement – “Change is the only constant and, yet,…
Decluttering : WorkPlace of the future!
I have to admit this, I was tempted to begin this write up with dictionary definition of ‘modern workplace’, a…
You need Omni-channel & More!
The relationship between a customer and a brand revolves around a multitude of interactions that happens between them in the…
Service Culture.
Between customer experience, culture & transformation I’ve written 10 articles (will list and link them at the end of this…
Transform digitally, NOW!
Digital transformation or digitization is right at the very top of business agenda today. All organization big and small, born…