Uncensored, Unencumbered and Unafraid!
As we enter into the final week of 2017, I have to thank you for your continued support, I had not hoped to cross 7K on readership, so soon, but we did, 7056 to be precise ( till 24th Dec 3:45 PM). It has been a great year for me. Early this month, I sent…
Many of you wanted me to follow my blog : Customer Experience – It matters! ( http://lkstates.blogspot.in/2017/10/customer-experience-it-matters_28.html ) up with an article on “customer feedback management”, so here it is! The fundamental question; whether or not your product/services has it, gets answered fairly and squarely in the first few rounds of customer acquisitions. Is your product…
Dear Readers – You’ll find the tone and tenor of this write up cynical and even negative to some degree, it on purpose focuses on things which are not quite alright. It is my attempt to tell you ..romanticising without reason or results in view will not serve your long term interests well. For larger…
It’ll be wrong to assume that organisations do not know how important customers are to them, at the end of the day, without a paying customer even gold is just a yellow metal sitting on a shelf gathering dust! Six Sigma, Lean, JIT, TQM etc become buzz words of Indian business word cloud in the…
Absolutism is the virtue that applies to Freedom, if freedom is not absolute, It is anything but free! When it comes to free speech, I’m a not only a big supporter but also a fan of the concepts. Given the realities of our times it is all the more important that we have nothing less than…
Narender Damodardas Modi – is not a mere placeholder, but a name that has earned itself a place in the history of Indian politics forever. The story of a child who comes from a humble Gujarati family, leaves home at an early age, returns not so much to his family but to the Ideology of Shakha,…
Before I begin, let me state this with a lot of conviction that I do not have anything against those who see value in following a religion or those who maintain that the staircase to GOD goes through the pavement of GURUs! We’re a free country, right to worship/faith is a constitutional grantee, no one under…
Clarity is one thing that human minds understand and desire the most – this is a proven fact! If I were to put this any simpler I’d say – things which are simpler and truer are easier for people to comprehend fully. This dates back to the very origination of organized learning, we started from…
60+ kids died, in Gorakhpur, in an India that is preparing to celebrate its 70th Independence anniversary! It raises many questions. • Who killed them? • Who is to be blamed for? • What will blaming change? • How long will people continue to die? Can we possibly differentiate between terrorist high on religion opening…
What is being smart? To some clever is smart to others wise is – between wise and clever one can, should it be a pressing need, combine entire human intellect, all that it has been accumulated over the history of millions of years of existence and evolution. Our minds are stronger than ever, thanks to…