5 step change framework for BPOs and product Ideas!
In the last article, I argued how the winds within the wings of traditional phone-based BPOs are being stolen by…
Outsourcing and BPO; the past and the future!
Outsourcing exists because economic inequality has been a persistent reality of our world, and as far as we can tell…
Service Design for B2B customers.
We discussed the intricacies of B2C service design in the last essay, thank you indeed for receiving it so well…
Service design for Indian consumers!
Plain sight is almost always anything but plain. “If you happen to be wearing red glasses then red flags do…
**Integrity : Percept Vs Practice**
What is to act with integrity? Why play by the rules? Why let ethics make a hard task even harder?…
The monk, The ‘dweep’ and the grand diversion!
हे जी रे.. (4) हे.. रामचंद्र कह गए सिया से (2) ऐसा कलयुग आएगा हंस चुगेगा दाना तुन का (2)…
Positivity, healthcare and responsibility of the citizenry!
A modern civilised nation is governed by rule of law and is held together as a society by cultural imperatives,…
India floating lifeless!
Freedom fighter, original thinker, prolific writer, a true statesman and also, fortunately, the first PM of Independent India, Pandit Jawaharlal…
India, an evaporating state!
India today magazine on its cover called India a “Failed state”. Shekhar Gupta in his national interest, a weekly opinion…
Remote work and urban planning!
(Note: The changes that we speak of in this article is expected to happen in the course of the next…