5 step change framework for BPOs and product Ideas!
In the last article, I argued how the winds within the wings of traditional phone-based BPOs are being stolen by…
Uncensored, Unencumbered and Unafraid!
In the last article, I argued how the winds within the wings of traditional phone-based BPOs are being stolen by…
Outsourcing exists because economic inequality has been a persistent reality of our world, and as far as we can tell…
We discussed the intricacies of B2C service design in the last essay, thank you indeed for receiving it so well…
Plain sight is almost always anything but plain. “If you happen to be wearing red glasses then red flags do…
What is to act with integrity? Why play by the rules? Why let ethics make a hard task even harder?…
हे जी रे.. (4) हे.. रामचंद्र कह गए सिया से (2) ऐसा कलयुग आएगा हंस चुगेगा दाना तुन का (2)…
A modern civilised nation is governed by rule of law and is held together as a society by cultural imperatives,…
Freedom fighter, original thinker, prolific writer, a true statesman and also, fortunately, the first PM of Independent India, Pandit Jawaharlal…
India today magazine on its cover called India a “Failed state”. Shekhar Gupta in his national interest, a weekly opinion…
(Note: The changes that we speak of in this article is expected to happen in the course of the next…