CX- Automation, how recent is this phenomenon?
Contrary to popular perception, CX automation is not a recent phenomenon. In fact, consumer mass deployment of the discipline dates…
Uncensored, Unencumbered and Unafraid!
Contrary to popular perception, CX automation is not a recent phenomenon. In fact, consumer mass deployment of the discipline dates…
Without a robust knowledge management practice in place, customer/seller/merchant/client, or just about any other kind of quality support is impossible…
Wanna know, what does Independence Day mean to me? Listen in.
In the last article, I argued how the winds within the wings of traditional phone-based BPOs are being stolen by…
Outsourcing exists because economic inequality has been a persistent reality of our world, and as far as we can tell…
We discussed the intricacies of B2C service design in the last essay, thank you indeed for receiving it so well…
Plain sight is almost always anything but plain. “If you happen to be wearing red glasses then red flags do…
What is to act with integrity? Why play by the rules? Why let ethics make a hard task even harder?…
हे जी रे.. (4) हे.. रामचंद्र कह गए सिया से (2) ऐसा कलयुग आएगा हंस चुगेगा दाना तुन का (2)…
A modern civilised nation is governed by rule of law and is held together as a society by cultural imperatives,…