The hiring framework!
In my view, everyone involved in the hiring process should have a framework for it. It is the single most…
Uncensored, Unencumbered and Unafraid!
In my view, everyone involved in the hiring process should have a framework for it. It is the single most…
Indians of 2022 are rescuing the Gods! Yeah, you read that right! We’ve reached the critical point in the evolution…
From Instant Noodles to Instant Justice, or at least the illusion of it, seems to have captured our imagination. The…
The future of customer experience has been sealed, or so many believe. The truth, however, lies somewhere in between what…
The word Putin was never music to a democratic ear but lately, it has started sounding a lot like the…
Let’s familiarise ourselves with key numbers on the internet usage, its penetration, and stats on social media users in our…
Building blocks of building customer service from the seminal work – Outside -in paraphrased in my words! Service Strategy Best…
Creating product differentiation is vital to success but the question is, at what cost must it be done? A billion…
Customer centricity gets spoken about a lot, don’t believe me? Tune in to any corporate briefing and you’d invariably find…
If I gave you all the ingredients that go into a great falafel, would you succeed in putting together the…