Before Innovation ..
“Innovation: why and how”, is the title of the article that I wrote last year in the month of June…
From service to “Customer Experience” !
Hi People, How have you been? Thanks for your time and suggestions on the last article .. I appreciate every…
Service & Churn!
Agreement on the need to retain customer is easily arrived at, not too many views against this motion is voiced…
Customer Feedback, should you care?
Many of you wanted me to follow my blog : Customer Experience – It matters! ( http://lkstates.blogspot.in/2017/10/customer-experience-it-matters_28.html ) up with…
Customer Experience – It matters!
It’ll be wrong to assume that organisations do not know how important customers are to them, at the end of…
Innovation : Why & How!
In the better part of the 20th century, the need for things to become smart was felt strongly as a…