Service Design for B2B customers.
We discussed the intricacies of B2C service design in the last essay, thank you indeed for receiving it so well…
Uncensored, Unencumbered and Unafraid!
Unlocking ways to innovate organisational processes using digital and data tools.
We discussed the intricacies of B2C service design in the last essay, thank you indeed for receiving it so well…
Plain sight is almost always anything but plain. “If you happen to be wearing red glasses then red flags do…
(Note: The changes that we speak of in this article is expected to happen in the course of the next…
‘Business process outsourcing’, expansion of a three-letter word, BPO: brings food on the table of millions of Indians. This industry…
My introduction to the internet happened through electronic mail; I remember when my friend, created our first-ever email addresses –…
All of us have a productivity system, some of us recognise it as one such more than others but everyone…
A large part of my professional career in corporate India has revolved around bringing about organisational change, different organisations gave…
Schools – Online. Work – Online. Socialisation – Online. Retail – Online. Entertainment – Online. You get the drift, I…
9623 comments on the last article: Thank you indeed. Yes, I am guilty of not having responded to all of…
As of 20th June 2020, reported and recognised COVID19 figures by the GOI, are 4,11,773 infections, 13,281 fatalities. To put…