5 step change framework for BPOs and product Ideas!
In the last article, I argued how the winds within the wings of traditional phone-based BPOs are being stolen by…
Uncensored, Unencumbered and Unafraid!
Unlocking ways to innovate organisational processes using digital and data tools.
In the last article, I argued how the winds within the wings of traditional phone-based BPOs are being stolen by…
Outsourcing exists because economic inequality has been a persistent reality of our world, and as far as we can tell…
We discussed the intricacies of B2C service design in the last essay, thank you indeed for receiving it so well…
Plain sight is almost always anything but plain. “If you happen to be wearing red glasses then red flags do…
(Note: The changes that we speak of in this article is expected to happen in the course of the next…
‘Business process outsourcing’, expansion of a three-letter word, BPO: brings food on the table of millions of Indians. This industry…
My introduction to the internet happened through electronic mail; I remember when my friend, created our first-ever email addresses –…
All of us have a productivity system, some of us recognise it as one such more than others but everyone…
A large part of my professional career in corporate India has revolved around bringing about organisational change, different organisations gave…
Schools – Online. Work – Online. Socialisation – Online. Retail – Online. Entertainment – Online. You get the drift, I…