Customer support in the age of Generative AI
The world of customer support has undergone significant changes in the past few years. With the rise of digital first…
The growth phase requires decision-making discipline!
The quality of decision-making plays a crucial role in determining the success or failure of any business. It is especially…
Emotional Resilience is Key to High Performance!
Building an emotionally resilient team is not just about creating a happy and stress-free workplace. Rather, it is about creating…
Commune to Corporation!
Organizational discipline makes good companies great! Growth brings challenges that only 2 out of 10 organizations are able to meet,…
The hiring framework!
In my view, everyone involved in the hiring process should have a framework for it. It is the single most…
Shun the religious debate!
Indians of 2022 are rescuing the Gods! Yeah, you read that right! We’ve reached the critical point in the evolution…
India 2021 – George Orwell’s Animal Farm!
From Instant Noodles to Instant Justice, or at least the illusion of it, seems to have captured our imagination. The…
CX Transformation: A Perspective!
The future of customer experience has been sealed, or so many believe. The truth, however, lies somewhere in between what…
The Russian invasion of Ukraine and us!
The word Putin was never music to a democratic ear but lately, it has started sounding a lot like the…
ToolKit: social media, customer support!
Let’s familiarise ourselves with key numbers on the internet usage, its penetration, and stats on social media users in our…