From Zero to Ten: Balancing Wartime and Peacetime Leadership in Organisational Genesis
Leadership in the early days of any venture is not for the faint of heart. It is a period of…
What We Can Learn from Startups: Uncovering Hidden Challenges to Growth!
Why Startups Don’t Reach Their Full Potential: The Unseen Roadblocks There’s something magical about startups. They begin with an idea,…
Mastering Productivity: A Deep Dive into My Organisational Tools and Tricks!
In the dynamic world we live in, staying organised is not just a preference, it’s a necessity. This truth becomes…
The Art of Note-Taking: Choosing the Right Method!
The art of note-taking forms an integral part of both our personal and professional lives, serving as a vital tool…
Total Dependance <> Good!
Computing, it’s everywhere in our lives, isn’t it? Terms such as analogue and offline evoke a sense of unease, illustrating…
Customer support in the age of Generative AI
The world of customer support has undergone significant changes in the past few years. With the rise of digital first…
The hiring framework!
In my view, everyone involved in the hiring process should have a framework for it. It is the single most…
CX Transformation: A Perspective!
The future of customer experience has been sealed, or so many believe. The truth, however, lies somewhere in between what…
The building blocks of exceptional customer service!
Building blocks of building customer service from the seminal work – Outside -in paraphrased in my words! Service Strategy Best…
A framework to assist customer services thinking!
Creating product differentiation is vital to success but the question is, at what cost must it be done? A billion…