Embrace AI or Be Left Behind: The Inevitable Choice for Businesses
The relentless march of artificial intelligence is reshaping the very fabric of modern business, offering an era-defining opportunity for small…
🚎 From Range Anxiety to Range Assurance: India’s Electric Revolution on the Highway to Sustainability 🚍
In a global climate increasingly punctuated by urgent dialogues around sustainability and the existential threat of climate change, the emergence…
Mastering Productivity: A Deep Dive into My Organisational Tools and Tricks!
In the dynamic world we live in, staying organised is not just a preference, it’s a necessity. This truth becomes…
Digital Transformation Demystified: A Comprehensive Guide to Navigating Your Organisation’s Digital Journey
In our swiftly changing digital era, companies are presented with a clear fork in the road: evolve through adaptation or…
Total Dependance <> Good!
Computing, it’s everywhere in our lives, isn’t it? Terms such as analogue and offline evoke a sense of unease, illustrating…
Framework for choosing THE Productivity tool!
Ah, productivity! The elusive white whale of the modern age. It is the key to success, the very essence of…
Customer support in the age of Generative AI
The world of customer support has undergone significant changes in the past few years. With the rise of digital first…
CX Transformation: A Perspective!
The future of customer experience has been sealed, or so many believe. The truth, however, lies somewhere in between what…
The building blocks of exceptional customer service!
Building blocks of building customer service from the seminal work – Outside -in paraphrased in my words! Service Strategy Best…
A framework to assist customer services thinking!
Creating product differentiation is vital to success but the question is, at what cost must it be done? A billion…