Future Outlook: Indian BPO Industry
The article “Outsourcing 2.0, the future”, that I wrote on 24th of Feb 2019, has been generating a lot of…
Decluttering : WorkPlace of the future!
I have to admit this, I was tempted to begin this write up with dictionary definition of ‘modern workplace’, a…
You need Omni-channel & More!
The relationship between a customer and a brand revolves around a multitude of interactions that happens between them in the…
Glitter ≠ Gold!
All that glitters is not gold, this golden phrase applies to customer centricity just as much as it does to…
Outsourcing 2.0, the future!
It is impossible to attempt predicting the future without taking history into account; the posterior view of linear time. The…
Service Culture.
Between customer experience, culture & transformation I’ve written 10 articles (will list and link them at the end of this…
From service to “Customer Experience” !
Hi People, How have you been? Thanks for your time and suggestions on the last article .. I appreciate every…
Service & Churn!
Agreement on the need to retain customer is easily arrived at, not too many views against this motion is voiced…
Customer Feedback, should you care?
Many of you wanted me to follow my blog : Customer Experience – It matters! ( http://lkstates.blogspot.in/2017/10/customer-experience-it-matters_28.html ) up with…
Customer Experience – It matters!
It’ll be wrong to assume that organisations do not know how important customers are to them, at the end of…