Uncensored, Unencumbered and Unafraid!
Building blocks of building customer service from the seminal work – Outside -in paraphrased in my words! Service Strategy Best defined as intended experience, what is the kind of experience that you wish to extend to your users. Is it going to be COSTCO or Apple? Is it going to be an Airtel or LG? It…
We discussed the intricacies of B2C service design in the last essay, thank you indeed for receiving it so well – it was read 11K times in the last week, a number I am appeased with. I have been getting request emails since to address the same topic for the B2B (business to business) universe….
We’re in confusing times, making choices have never been more taxing, as a result, more often than not, we find ourselves attaching the cart before the horse. Humans have never quite known the future when I say this I discount the audacious claims that the astrologers make. We have, however, mastered the art of basing…