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Category: Future

CX- Automation, how recent is this phenomenon?

Posted on November 9, 2021January 9, 2022 by lavkush

Contrary to popular perception, CX automation is not a recent phenomenon. In fact, consumer mass deployment of the discipline dates back at least two decades. Record scrutiny and archival research should clear the air on which industry: Telecom or Banking was the first, in the Indian market to go the automation route. Pieces of empirical…

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Remote work and urban planning!

Posted on February 14, 2021January 9, 2022 by lavkush

(Note: The changes that we speak of in this article is expected to happen in the course of the next 10 years!) Workplace of the future (a part of which is already visible) is no longer going to be a ‘physical space‘ but a ‘network‘ that enables the staff to connect with the resources needed…

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BPO : Yesterday, today and tomorrow!

Posted on February 7, 2021January 9, 2022 by lavkush

 ‘Business process outsourcing’, expansion of a three-letter word, BPO: brings food on the table of millions of Indians. This industry employees people in scores and mostly from the segment of the society in need of dire uplifting, immediate infusion of funds to make survival possible. BPO in the last 20 years has successfully created a new…

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Bets on the Future!

Posted on June 20, 2020January 9, 2022 by lavkush

As of 20th June 2020, reported and recognised COVID19 figures by the GOI, are 4,11,773 infections, 13,281 fatalities. To put things in perspective, we’re adding on an average over 13K cases, every day, for past few days, we’re 3rd largest in daily caseload increase, 4th largest in the overall volume of cases in the world…

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Future Outlook: Indian BPO Industry

Posted on August 11, 2019January 9, 2022 by lavkush

The article “Outsourcing 2.0, the future”, that I wrote on 24th of Feb 2019, has been generating a lot of interest in the BPO industry as a result of which my inbox is full of requests for a write up addressing the specifics of the Indian BPO/BPM industry, so here I am! I’ll link the…

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Decluttering ​:​ WorkPlace of the future!

Posted on May 1, 2019January 9, 2022 by lavkush

I have to admit this, I was tempted to begin this write up with dictionary definition of ‘modern workplace’, a cup of tea and a few biscuits later, I did overcome the juvenile urge. And decided to define it the way I understand it. There isn’t a scientific definition to tell the accurate comprehension from…

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Failure, a roll of the dice!

Posted on December 24, 2017January 9, 2022 by lavkush

As we enter into the final week of 2017, I have to thank you for your continued support, I had not hoped to cross 7K on readership, so soon, but we did, 7056 to be precise ( till 24th Dec 3:45 PM). It has been a great year for me. Early this month, I sent…

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https://youtu.be/h0DrVJmvfss
https://youtu.be/wC1jShVkC90
https://youtu.be/c-mXlN9ySVc

Outsourcing and BPO; the past and the future!

Outsourcing exists because economic inequality has been a persistent reality of our world, and as far as we can tell it is not going anywhere. Both futurists and economists believe that whilst growth infused inequality improves the lives of those on the weaker side of the economy too, in balance, but at the same time,…

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