Uncensored, Unencumbered and Unafraid!
In the last article, I argued how the winds within the wings of traditional phone-based BPOs are being stolen by cheap, easy, and widely available automation alternatives. I also propounded that weakening prospects of the BPO industry do not necessarily mean a reduction in the overall scope of outsourcing as a business decision. There is…
A large part of my professional career in corporate India has revolved around bringing about organisational change, different organisations gave it different titles, some fancier than the others, stacked initiatives differently within the organisational maze but the expectation has more or less remained unchanged in last 16 years – simply put, ‘make it better’. The…
Dealing with the news The initial shock of the news was reverberating, I was any other 32 years old back then who believed that “I am too young and too healthy to have anything on health to worry about”, much less an organ failure and yet it happened. I was in Aurangabad (MH) on…
As of 20th June 2020, reported and recognised COVID19 figures by the GOI, are 4,11,773 infections, 13,281 fatalities. To put things in perspective, we’re adding on an average over 13K cases, every day, for past few days, we’re 3rd largest in daily caseload increase, 4th largest in the overall volume of cases in the world…
Prudential algebra, the Benjamin Franklin way of plotting ‘pros and cons’? Or the ancient Persian way of ‘deciding twice’: once when sober and once when drunk? Or ‘decision science’ is where you get your juice from, as the New Yorker points out that it is Barack H. Obama’s decision method – a research field at…
We’re in confusing times, making choices have never been more taxing, as a result, more often than not, we find ourselves attaching the cart before the horse. Humans have never quite known the future when I say this I discount the audacious claims that the astrologers make. We have, however, mastered the art of basing…
कारवाँ गुज़र गया, गुबार देखते रहे (Gopaldas, ’Neeraj’) Yes the Virus is here, yes it is highly contagious and yes it is deadly! So what do we do? Fight, Freeze, or Flee? I’m afraid to inform you ‘Fleeing’ is not an option. You gotta either confront the virus or hibernate into oblivion, perhaps…
The article “Outsourcing 2.0, the future”, that I wrote on 24th of Feb 2019, has been generating a lot of interest in the BPO industry as a result of which my inbox is full of requests for a write up addressing the specifics of the Indian BPO/BPM industry, so here I am! I’ll link the…
You won’t find very many disagreeing with the universality of the statement – “Change is the only constant and, yet, there is only a handful changing for real. How can a virtue which has such paramount acceptance have such abysmal application? Well, for starters, let’s just say, all of us have lied at some point…
Do you know what is the funniest thing about insecurity? That it is a good thing and also a bad thing at the same time. Yes, you heard me right. And this my friends is not just an academic argument but also a practical one. Your disagreement with me at this stage of the article…